Regarding Payment for service and/or products:
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Collection of Confidential Information: No Credit Card Confidential Information is being collected on our website. This includes: Name on Credit Card, Card Number & Expiry Date.
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Currency: All fees and prices on REFSBO.ca are expressed in Canadian Dollars (CAD). All payment transactions are processed in Canadian Dollars (CAD).
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Payment methods: You can use any of the following to pay for Listing a Property with us, or for purchasing a Sign from us: VISA, Mastercard, American Express, Discover, INTERAC Online (new!).
Regarding Privacy and Use of Information:
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Information submitted at Registration: Basic information is required during the Registration Process before Listing a Property on REFSBO.ca. This includes your name, phone number, and email address. We use this information
to send you a Payment Confirmation (or Invoice), or other important messages, and to better assist you if you have any difficulties managing your account. We do not share this information outside our scope of business.
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Information published in your Ad: Apart from your Contact phone number which is required on our website (so Buyers can contact you regarding your Property advertised for sale), you are in complete control over what you choose to disclose (i.e. make public) about yourself and/or your Property for sale.
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Website features aimed to Protect you: During the Registration, we provide you with the Option of making your email “invisible” to others (recommended: when your email address is published it becomes public, and it may be a target for spam email). You will still retain the ability to be contacted via email, when Buyers use REFSBO.ca’s “Send
Private Email” portal, which doesn’t show your email address (i.e. it is hidden for these one-way messages). To protect
you against SPAM/Soliciting, we have made it mandatory for anyone sending you an email, to Confirm that they are “genuinely interested in this Property as a Buyer, and will not Solicit business from the Owner of the Listing, or send Spam/Junk email”. There is also an explicit warning: “Soliciting, and/or Junk E-mailing are unwanted by the Owner of the Listing, forbidden on REFSBO.ca, and unlawful under the circumstance” while anyone violating those “could be
prosecuted”.
Regarding our Fees and Prices
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Full Disclosure: All our fees and prices are fully disclosed.
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Changes: All our fees and prices are subject to change without notice.
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Recurring charges: You are not bound by, or entering any subscription. There shall be no renewal fees, or any recurring charges when Listing a Property. We guarantee that our Listing fee is a one-time fee for each Property posted
on our website.
Regarding the Service provided (Listing of your Property on our website):
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General: We use similar policies for Listing service as all the “other FSBO websites out there”.
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Refunds: We do not issue refunds for the posting (listing) of a property (ad) on REFSBO.ca. It is considered that Customer has done any necessary research, uses due diligence when assessing the service offered, and has reasonable
and realistic expectations regarding the means and the outcome, prior to deciding to post an Ad (list a Property) on this
(or any other) website. If you notify us of an existing problem or deficiency, we will try to correct that the best way we can, as quickly as reasonably possible, and at no charge to you.
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Disruption of Service: Due to their nature, websites can sometimes become unavailable. Among common causes
are: interruption of Hosting/Internet Service, malicious attacks resulting in virus infections/corruptions or losses of Data,
Site maintenance, etc, but there could be other causes as well. Although we try to provide you with the best service, we
do not guarantee uninterrupted operation of the Services. If you notify us of an existing problem, we will try to correct it immediately or as quickly as reasonably possible. However, we do not issue partial or full refunds for disruption of
service.
Regarding Shipping (for Signs):
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Carrier: We ship through Canada Post and ONLY to physical addresses (no PO Boxes please). If you wish to ship a
different way, we can probably accommodate that, but you will need to make all of the arrangements and cover all costs.
No refunds or special price considerations when shipping using alternate way.
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Destinations: Shipping in Canada only. We ship to All Provinces and ONLY to Cities and Towns Listed on our
Website in the drop-down lists. SPECIAL ORDERS FOR TERRITORIES (special pricing - call/email for details; you may
need to make own shipping arrangements). Some conditions and restrictions apply.
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Shipping Costs: All the shipping costs ARE INCLUDED in the price of Signs as Listed, only for Destinations as per
above (i.e. ONLY for Provinces, not for Territories, and ONLY for Cities and Towns Listed on our Website in the drop-
down lists).
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Inspecting the Signs for Damage: Please check all packages for any potential damage during transit.
REFSBO.ca is not responsible for damaged products due to shipping. It is solely the responsibility of the receiving party
to fully inspect the product at the time of delivery for any potential damage. It is recommended to remove the protective
box/ wrapping to fully inspect the product, before the delivery person leaves. The receiving party must also count the
product before signing the delivery receipt.
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What to do if Sign is Damaged: In the eventuality the product is damaged in any way, Do Not Refuse The
Product. It is best to receive the product and the replacement product will be shipped out to you at no charge. Any and all damage must be noted on the bill of receipt in detail and signed by the driver. If damage did occur during transit, a copy
of the bill of receipt will need to be mailed to REFSBO.ca in order for us to file a claim Canada Post, and for replacement
product to be sent out to the customer. Please note: customer must ship (at own cost) the Damaged product back to us
for Inspection, prior to sending out the replacing product.
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Orders Lost: If the customer does not receive the order, and Canada Post indicates that the order was delivered,
then REFSBO.ca will file a claim with Canada Post. Depending on their volume of work, it may take about 10 business
days to process the claim. If Canada Post determines that the shipment is lost due to its fault, then REFSBO.ca will re-
ship the order to the customer as quickly as reasonably possible at no charge. If Canada Post concludes that the order
was not lost or was misplaced by the customer, then REFSBO.ca will not replace the order.
Regarding Returns (for Signs):
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How to do: If you are dissatisfied with the Product received (but Product is not Damaged - see above) and you wish to
return the product, you can do so within three (3) business days from the day it was delivered to you (signed for receipt). We require a copy of your return Shipping Waybill to confirm that the date of shipping met the time requirement. We do
not entertain any claims made after the first three (3) business days following the receipt of the Product. Customer must
ensure the all items are returned, and are in their original condition. Please note: it is the responsibility of the customer to ship the product back to us (at own costs) prior to issuing a refund. ONLY the money (amount) paid on REFSBO.ca at purchasing can be refunded. Please keep your Invoice or Payment Confirmation..
Regarding Offsite Links:
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General: This Site may provide access via hypertext links to resources in other websites for browsing only.
REFSBO.ca is not endorsing any linked entities. Offsite links are provided by link exchanges, paying advertisers, or for information purposes. By following any offsite links contained on REFSBO.ca, each person assumes responsibility for
any information given, contracts entered into, purchases made, and any situation or event that may arise.